How long does it take to process my order?

All orders are processed within 1 to 3 business days after payment confirmation. Orders placed from regional overseas warehouses are expedited within 1 to 2 business days. Once dispatched, an automated confirmation email with tracking details will be sent directly to your inbox.

Can I change or cancel my order?

Orders can be modified or canceled within 24 hours of purchase. Once an order enters our warehouse dispatch system or has been shipped, it cannot be altered. If you missed the 24-hour window, you may return the item upon delivery following our Return Policy.

Where do you ship from?

KingKongBox® utilizes a global fulfillment network. US domestic orders are fulfilled via our regional US warehouses and primary carrier partners (such as USPS Ground Advantage & Priority Mail). Select specialized inventory or international orders ship directly from our central logistics hub.

Do you offer Free Shipping?

Yes! We offer Free Standard Shipping on all retail orders over $30 within the contiguous United States. For orders under $30, standard real-time carrier rates are calculated and displayed transparently at checkout.

How long does shipping take?

Estimated transit times after processing:

• United States (Contiguous 48): 5–6 Business Days via USPS
• Hawaii, Alaska & Military Bases (APO/FPO): 2–4 Weeks
• United Kingdom & Germany: 3–6 Business Days
• Canada & Australia: 5–8 Business Days

What is your return policy?

We offer a hassle-free 60-day return policy starting from the date of delivery. To qualify:

• Items must be unused and in original, undamaged condition.
• Original factory packaging and accessories must be included.
• Proof of purchase (Order Number) is required.

Which items are non-refundable?

Customized or personalized gear, final sale items, and wholesale/bulk orders are final and not eligible for standard returns or exchanges unless damaged upon arrival.

How do I request a return or exchange?

Simply email our crew at support@kingkongbox.com with your Order Number, a brief reason for return, and a photo of the item. We will issue return guidelines within 24 to 48 hours.

How do I make sure a case fits my specific phone?

Every product page specifies exact model compatibility (e.g., iPhone 16 Pro Max, Samsung S24 Ultra). Please double-check your device settings (Settings > General > About > Model Name) before ordering. If you are unsure, feel free to reach out to us for verification.

Are KingKongBox® cases MagSafe compatible?

Yes! Our flagship heavy-duty cases (such as the V-Rex Defender and Empire State Series) feature integrated high-grade N52 magnetic arrays that fully support MagSafe chargers, magnetic car mounts, and power banks.